Introduction
At PoolCare DIY, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pool care tools, calculators, and services.
By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.
1. Information We Collect
Pool and Maintenance Data
When you use our calculators and tools, we may collect:
- Pool dimensions and volume measurements
- Water chemistry test results (pH, chlorine, alkalinity, etc.)
- Chemical dosage calculations and recommendations
- Maintenance schedules and task completion records
- Equipment specifications and energy usage data
- Cost tracking and budget information
- Pool type and configuration details
Technical Information
- Device information (browser type, operating system)
- IP address and general location data
- Usage patterns and feature preferences
- Performance and error logs
- Session duration and frequency of use
Optional Personal Information
- Email address (if you choose to save data or receive updates)
- Account preferences and settings
- Feedback and support communications
2. How We Use Your Information
🔒 Core Principle
Your pool data is primarily processed locally on your device. We only store information that you explicitly choose to save or that helps us improve our Service.
Primary Uses
- Provide accurate chemical dosage calculations
- Generate maintenance schedules and reminders
- Track water testing history and trends
- Estimate costs and energy efficiency
- Improve calculator accuracy and features
- Provide personalized recommendations
Service Improvement
- Analyze usage patterns to enhance user experience
- Identify and fix technical issues
- Develop new features based on user needs
- Optimize performance and reliability
3. Data Storage and Security
Local Storage
Most of your pool data is stored locally on your device using browser storage technologies. This means:
- Your sensitive pool data stays on your device
- Calculations are performed locally when possible
- You maintain control over your information
- Data is not automatically shared with our servers
Server Storage
We only store data on our servers when:
- You explicitly choose to save your data
- You create an account for cross-device access
- Anonymous usage statistics for service improvement
- Error logs for troubleshooting (without personal data)
Security Measures
- Industry-standard encryption for data transmission
- Secure server infrastructure and regular updates
- Limited access to data by authorized personnel only
- Regular security audits and monitoring
- Anonymization of analytics data
4. Information Sharing and Disclosure
✅ Our Commitment
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
We May Share Information Only In These Cases:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: Third-party services that help us operate (analytics, hosting)
- Legal Requirements: When required by law or legal process
- Safety Protection: To protect rights, property, or safety of users
- Business Transfers: In case of merger, acquisition, or asset sale
Anonymous Data
We may share anonymized, aggregated data that cannot identify individual users for research, industry reports, or service improvement purposes.
5. Your Privacy Rights
Access and Control
You have the right to:
- Access your personal data that we store
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Export your data in a portable format
- Opt-out of non-essential data collection
- Withdraw consent for data processing
Local Data Management
Since most data is stored locally, you can:
- Clear browser data to remove local storage
- Export your calculations and records
- Use the service without creating an account
- Control what data (if any) is saved to our servers
6. Third-Party Services
Our Service may integrate with third-party services for enhanced functionality:
- Analytics Services: To understand usage patterns (anonymized data)
- Cloud Storage: For optional data backup and sync
- Weather APIs: For local weather impact on pool maintenance
- Product Databases: For chemical and equipment recommendations
These services have their own privacy policies, and we encourage you to review them.
7. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Pool maintenance involves potentially dangerous chemicals and should only be performed by adults.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
8. Cookies and Tracking Technologies
Essential Cookies
- Session management and user preferences
- Security and authentication
- Local storage of your pool data and calculations
Optional Cookies
- Analytics to improve our Service (you can opt-out)
- Performance monitoring
- Feature usage statistics
You can control cookie preferences through your browser settings.
9. International Data Transfers
If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
We implement appropriate safeguards to protect your personal information regardless of where it is processed.
10. Data Retention
- Local Data: Stored indefinitely on your device until you clear it
- Account Data: Retained while your account is active
- Analytics Data: Anonymized data retained for up to 2 years
- Support Records: Kept for 3 years for service improvement
- Legal Compliance: Some data may be retained longer if required by law
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending email notifications for significant changes (if you provided an email)
Your continued use of the Service after changes become effective constitutes acceptance of the new Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
PoolCare DIY Privacy Team
Email: support@poolcare.diy
Website: www.poolcarediy.com